In this presentation
we will look at two advertisements, one for the
‘Nissan’ SUV and the other for the
‘evian’ spring mineral water. We will
describe the consumer market profile for each
of these products. We will also carry out a personal
evaluation of both these products. We will next
compare the effectiveness of the approach in the
advertisements to win over the consumers. We will
then select one of these products and as the marketing
executive for this product examine the decision-making
process from the consumer point of view.
I. Consumer Market Profile
The Nissan SHIFT adventure Sports Utility Vehicle
shown in the advertisement has the following consumer
market profile:
1.0Demographic market description
1.1 Age range: 30-60 years
1.2 Income range: $30k-$60K per annum
1.3 Sex: Either (Family)
1.4 Occupation (Salaried, Business)
1.5 Home ownership (Preferable)
1.6 Ethnic group, level of education: Not relevant
2.0 Geographic market description
2.1 Area served: Countrywide
2.2 Density, location and climate condition not
relevant
3.0 Lifestyle description
The target market’s lifestyle is what a
typical American family likes which includes a
taste for outdoor life, to enjoy nature, to get
away from the pressure of daily life, to get some
relaxation in the wide open spaces. At the same
time this vehicle can be used for almost all needs
in the city. This product is designed to appeal
to this market segment.
The target customer is a family man with a steady
job and school-going children. The entire family
is fun loving and would want to stage a weekly
getaway. Note the words “Shift Weekends”
displayed on the advertisement.
Advertising, brand name, warranty, price and product
features will influence the target consumer.
The second advertisement prominently shows the
product though one may be excused for thinking
it to be an advertisement for Levi’s jeans!
The product ‘evian’ shown in the advertisement
has the following consumer market profile:
1.0 Demographic market description
1.0.1 Age range: 15-30 years
1.0.2 Income range: $10k-$15 K per annum
1.0.3 Sex: Either (Family)
1.0.4 Occupation (students cum- part-time workers)
1.0.5 Home ownership (Not relevant)
1.1 Ethnic group, level of education: Not relevant
2.0 Geographic market description
2.1 Area served: Countrywide
2.2 High density and normal climate are further
targets.
3.0 Lifestyle description
The target market is the boys and girls from
their teens up to age 30. This particular consumer
type is dynamic and on the move and has no need
for formal suits as a dress. It feels comfortable
in casual attire. This message comes out strongly
in the advertisement. The target consumer is also
somewhat inclined to be health conscious and can
be persuaded to change from Colas to safe, pure
life giving water.
Advertising, brand name will influence the target
consumer.
II. Evaluating individual attitudes towards each
of these products
The brand name Nissan is one of the most trusted
and loved one amongst the automobile manufacturers.
Nissan products are excellent value for money.
They are truly great for their technical features,
styling and the comforts provided. Over the years
Nissan and Datsun have become household names,
which guarantee quality.
As a potential consumer (subject to purchasing
power!) any one of us would be very keen to consider
the purchase of such a SUV.
The other product is equally well known in its
class. Infact the brand stands for top of the
line product. It is said that glacial sands give
Evian its unique taste and mineral composition.
It is a French brand and the product name is the
same as the town in the French Alps where the
springs are located. The manufacturers of this
product sponsor many sports events and community
programs and have a favorable image.
III Evaluating the effectiveness of the advertisements
The Nissan advertisement is very attractive,
appealing and special. The location shown is unique.
Usually a car (or SUV) advertisements show the
vehicle on the road or over rugged terrain. This
advertisement has broken fresh grounds. It shows
the vehicle smoothly running in ankle deep water
on a beachfront. With the hatch door open and
a person shown there with complete fishing gear,
it makes you feel you are watching a boat and
not a SUV! There is a special effect in the photograph
which makes you feel you are there on the scene.
The language in the advertisement saying, “use
the road less traveled with your loved one....”
conveys a sense of discovery and pioneering spirit.
In all a powerful message is being directed at
the target consumers. One drawback of the advertisement
is that near the person at the rear there is what
appears to be a protruding leg of a child. This
has not come out clearly in the photograph.
The ‘evian’ advertisement is for its
‘nomad’ pack. It is the .75-liter
carry with you pack.
The target consumer is the younger generation
that is likely to be dynamic and on-the-move.
The pack is designed to be carried for its convenient
size and attractive bottling. The company also
makes several skin care and other beauty products.
The casual attire creates identification with
youth. The message is implicit and subtle. This
particular bottle, by the name ‘nomad’,
is deliberately categorized for the younger generation.
The advertisement is simple. There is not much
said in words. The picture is allowed to do the
talking. Only ‘nomad’ which is this
brand name and the words ‘young and moving’
appear in the advertisement. One unique feature
of this advertisement is that the model’s
picture appears only up to the shoulders and the
face has been left out. It is not apparent what
could be the motive for this strategy other than
that it is a novel idea and one that stands out
as different. It does serve the purpose of engaging
one’s attention. The other oddity is that
one arm of the model is shown as bare. Again,
the motive is not apparent. The model is also
a uni-sex though the slight built and the gentle
features would make it appear to be a female model.
A male model is unlikely to display the mid riff
area. The overall effect of the advertisement
is positive as it has appeal, attraction and class.
Both the advertisements tend to exploit the human
attractions toward a life of style, luxury and
high standards.
The concept of traditional marketing to the
"sale" of promotion of healthy behaviors
is present. There is evidence of a market plan,
carefully designed message, employment of mass
media, consensus building, and appropriate packaging
. In other words the sale is bring promoted through
promotion of healthy behavior. Full use has been
made of the social marketing theory within the
realm of behavioral theory.
IV Consumer Decision making
Next we move on to the decision-making process
likely to be employed by a consumer or a potential
consumer.
Two types of analyses are available here. These
are Conjoint and Discrete Choice models. In conjoint
analysis the type of data is experimental whereas
in Discreet Choice it can be non-experimental
survey or revealed market data. Other differences
are as follows:
Criteria Conjoint Analysis Discrete Choice Analysis
Independent Attributes of the Attributes of alternatives
Variables alternatives and characteristics of
decision
Units
Dependent Rating or rating ` Discrete choice
of
Variable of alternatives one alternative
Experimental Description of Choice sets
Tool alternatives
Presentation One alternative at Several alternatives
at a time
Alternatives a time
Experimental full or factorial Fractional factorial
designs
Design designs generate alternatives and choice
sets.
Level of Low High
Sophistication
Following steps are involved in DCA applications
that are based on choice:
Identification of attributes
Specification of attribute levels
Experimental design
Presentation of alternatives to respondents
Estimation of choice models
If we were to apply these to our example of the
Nissan SUV we will first identify the attributes.
These could be from amongst the following:
Technical reliability
Styling
Price
Resale value
Warranty
Interior
Any special discounts/deals
For the next step i.e. specification of attribute
levels we can say the regular model and the deluxe
model. There are significant differences from
one to the other. The design for example can be
a set or combination of choices like regular model
with lower price and smaller warranty period and
the deluxe model with a higher price and longer
warranty. Next comes the decision about the type
of task. This could be “ I will prefer the
regular model” or “ I will go for
the deluxe model”. Next is collection of
response data from respondents. The response in
the form of discrete choices presents no problems
in interpretation.
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